Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Luminorix Creative Agency (“Luminorix,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, or engage our creative services. As a fully online studio founded in 2026, we take a deliberate, precise approach to handling the data entrusted to us. By using our website or services, you consent to the practices described here.
01Information We Collect
We collect information in a few ways. Information you provide directly includes the details you submit through our contact form or in communications with us, such as your name, email address, company name, the service you are interested in, and any project details you share. Information related to an engagement includes brand materials, account access, files, and other content you provide so we can perform the services. Information collected automatically may include your device type, browser, general location, pages viewed, referring source, and similar analytics data gathered through cookies and comparable technologies.
02How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes and proposals;
- Deliver, manage, and improve the creative services you request;
- Communicate with you about projects, schedules, invoices, and support;
- Operate, maintain, and improve our website and its performance;
- Understand how visitors use our website so we can make it better;
- Comply with legal obligations and enforce our agreements.
We do not sell your personal information, and we do not use the confidential materials you share with us for any purpose other than delivering your services.
02bLegal Bases for Processing
Where required by applicable law, we rely on the following legal bases to process your information: your consent; the performance of a contract with you; our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights; and compliance with legal obligations.
03Cookies and Analytics
Our website uses cookies and similar technologies to keep the site functioning, remember preferences such as your light or dark theme selection, and understand aggregate usage. Some cookies are essential; others help us measure and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the website work. For more detail, please see our Cookie Policy.
04How We Share Information
We share information only as necessary to run our business and deliver your services. This may include trusted service providers who support us — for example, hosting, analytics, payment processing, email delivery, and advertising platforms — who are permitted to use your information only to perform services for us. We may also disclose information when required by law, to protect our rights, to prevent fraud or abuse, or in connection with a business transfer such as a merger or acquisition. We do not sell or rent your personal information to third parties.
05Advertising Services
When you engage us for advertising services, we may work within third-party platforms such as social networks and search engines on your behalf. These platforms have their own privacy practices, which govern how they handle data collected through campaigns. We encourage you to review the policies of any platform used in your campaigns.
06Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it. Project files may be retained for a reasonable period after completion so we can support you and maintain our records, unless you request otherwise.
07Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, and alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any credentials you share with us confidential.
08Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, update, or delete it, to object to or restrict certain processing, to withdraw consent, and to request a copy of the information we hold. To exercise any of these rights, please contact us using the studio lines below, and we will respond in accordance with applicable law. You may also opt out of non-essential marketing communications at any time by following the instructions in those messages.
09International Visitors
We are based in the United States, and our website and services are operated from there. If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate. By using our website, you understand that your information may be processed in these locations.
10Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
11Third-Party Links
Our website may reference or connect to third-party platforms and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with any information.
12Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date above. We encourage you to review this Policy periodically. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.
13Contact
If you have questions about this Privacy Policy or how we handle your information, please contact us using the appropriate studio line below.